Thanks to PG&E’s Dustin K

Dear Editor,

During the busiest of times it seems that the unexpected happens which could really ruin your day, and then someone responds beyond expectations. This happened to us this past weekend!

I wanted to share with our community the visit I received on the morning of April 16 by PG&E field representative Dustin K.  He arrived less than 90 minutes after I called PG&E regarding our not having any gas for cooking and heating. 

Dustin K arrived and immediately discovered the problem was the earthquake sensor on our gas line that was installed when had our house retrofitted in 2021.   

What I appreciated about Dustin was that he not only located and reset the earthquake sensor but he also showed me how to reset it. He then did the same thing with the new hot water heater. He also ensured the heater was working before leaving and when it did not, he found that the cause was the power auto shut off to the heater - it had a separate switch.  He located it, ensured it worked and then showed me how to do it if and when it happens again. 

He also told me that I could always call PG&E to come back and do the above for us! 

He was personal and professional in every way.  He was patient with me as he instructed me, but also assured me that help was  only a phone call away.

Dustin K is a wonderful representative for PG&E.  We are so thankful for him!

–Bruce D. and Linda Lee Johnson, Castro Valley