Timely Response from Alameda County Industries

Dear Editor:

In the business of our lives, we too often take for granted timely responses from those who serve us.  I was blessed by "the personal touch" of one of Alameda County Industries (ACI who serves us with garbage, recycling and green waste) employees, Dawn Olson.

My Bride and I are "senior citizens," live alone and has had the 32 gallon garbage grey container dating back to before ACI was awarded the collection contract for Castro Valley waste.  I ran into Roland Williams, Castro Valley Sanitary District General Manager, at the gym and shared our not needing the large grey container and he told me to simply contact ACI for and exchange.

The "magic" (aka personal touch) happened when I went to their website and sent an email asking if and how I could exchange cans.  Later the same day (Tuesday, July 12) I received a personal email from Dawn stating the exchange would easily be done the same day as our garbage collected, which was Wednesday, July 13, and to simply send her the identification number on the container.

When I left my house to go to the gym on July 13, the garbage had been picked up and my new 20 gallon container was delivered.  All of this happened within 18 hours of my initial email!

It would be so easy to simply to overlook the service that Dawn oversaw . . .  she was quick to respond to my thank you email with "we're a team and worked together to serve you."    She has a great servants heart!

Blessings!

–Bruce D and Linda Lee Johnson, Castro Valley