Health Care Workers Call on Sutter Health to Correct Payroll Errors

Registered nurses and health care workers at Sutter Health demand that their employer correct numerous payroll errors that began on July 1, 2022, when Sutter implemented a new payroll system, Workday, announced California Nurses Association/Caregivers and Healthcare Employees Union (CNA/CHEU) today.

Thousands of RNs and health care workers have been impacted by these appalling payroll errors, including missing base pay, missing pay for call shifts, inaccurate pay rates for shifts, incorrect paid time off rates, and incorrect deductions. As a result of these errors, some nurses and health care workers are missing pay for entire shifts of work, pay rates are inaccurate, and payroll deductions are missing.

“I have worked for Sutter Health for 11 years,” said Amy Erb, RN at Sutter California Pacific Medical Center in San Francisco. “We work hard to provide our patients with the best care. The very least Sutter can do is to accurately compensate us for our time. It is outrageous that so many nurses are missing pay and Sutter still has not fixed these terrible mistakes.”

Despite nurses and health care workers immediately reporting the errors, Sutter has not corrected them. The mistakes have continued with every payroll cycle in July and August and Sutter has yet to confirm that the errors have been corrected or that there is any plan to fix Workday.

“We are incredibly frustrated that Sutter has not corrected all these mistakes,” said Carol Hawthorne-Johnson at Sutter Eden Medical Center. “I can’t believe that we’ve gone through multiple pay periods already and the payroll errors are still happening. This is not right. The payroll errors must stop now.”

CNA/CHEU members demand that all missing funds be returned to the nurses and health care workers immediately and that any RN or health care worker who has experienced a financial hardship due to the delays, be compensated by Sutter Health for fees incurred for overdrafts, late payments, and other penalties. The union members also demand that if Sutter cannot correct the current payroll system, then it must reinstate the previous payroll system until Workday is implemented without mass errors.

CNA/CHEU represents more than 8,000 nurses and health care workers at 16 Sutter Health facilities in Northern California.